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CONFLICT RESOLUTION
ENGAGEMENT SUMMARY

Client:
Senior management team of a major brokerage firm

Engagement:
The staff of the Executive Research and Administrative Support department had become mired in interpersonal conflict. Personal disagreements and perceptions of managerial favoritism had diminished group productivity and affected timely completion of project work. The mission was to build an effective team and resolve the conflicts without termination of important contributors.

Deliverable:
We conducted a consulting intervention beginning with individual interviews with department members and senior management along with a comprehensive analysis of project work. A six-month team building program was introduced that included scheduled group meetings, development of a team mission, rewriting of comprehensive job descriptions, individual development plans and fulfillment/recognition activities.

Result:
Stated conflicts were resolved within three months of program implementation. All staff was retained and quality of work was restored to previous levels of excellence. The Senior Manager was promoted to Director of Administration.


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